A LITTLE HELP WITH YOUR GEAR
Shipping, returns
& order help.
Fourthwall handles payment, production, shipping, and support for our online merchandise orders.
Last reviewed October 17, 2026. This guide covers merchandise ordered through our Fourthwall checkout, not repair services or separate in-shop purchases.
Start here for order help
Email support@fourthwall.com with your order number and a description of the issue. Include tracking details for delivery issues and clear photos for damaged, defective, or incorrect items. Use your confirmation email to view your order and available help options.
Please contact support before mailing anything back. Do not send merchandise returns to either repair shop unless specifically instructed.
Shipping & delivery
Your gear is made after you order. Production and transit are separate steps; use the delivery estimate and shipping charges shown at checkout. Items may ship in separate packages with different tracking numbers. Estimates are not guaranteed delivery dates.
Returns & size exchanges
Made-to-order items generally cannot be returned or exchanged because you changed your mind or selected the wrong size, except where required by applicable law. Please review the item’s size chart before ordering.
If a production partner shipped a different size or item than you ordered, contact Fourthwall with your order number and photos, including the garment’s size label.
Nothing in this guide limits your statutory consumer rights. Eligible customers may have cancellation or withdrawal rights under applicable law, including in the EU, EEA, and UK. Fourthwall determines eligibility and handles those requests under its current terms.
Damaged items & print problems
Report damage, defects, or fulfillment errors within 30 days of delivery. Include clear, well-lit photos of the item and problem, the size label when relevant, and damaged packaging if applicable.
Fourthwall reviews the claim and coordinates an approved replacement or refund. A replacement is usually offered first; the resolution depends on the issue and availability.
Tracking says delivered, but it is missing
Check nearby doors, neighbors, your mailroom, package lockers, and building staff. Allow 2 business days after the delivered scan for a possible carrier correction. If it still has not arrived, contact Fourthwall with your order number and tracking details so they can investigate.
Tracking stopped or the package never arrived
Contact Fourthwall if tracking has not updated for over a week. Lost-package claims generally involve a waiting period of 2 weeks for US shipments or 3 weeks for international shipments. Fourthwall will review the shipment date, last tracking update, and expected delivery window to determine when a claim can be opened.
A replacement or refund is subject to investigation and confirmation of the loss; it is not automatic when the waiting period ends.
Only part of your order arrived?
Check your order details for separate packages and tracking numbers. If all packages arrived and something is still missing, email Fourthwall your order number and a list of the missing items.
Current policy references
Fourthwall’s current policies and applicable consumer rights govern order resolutions. These official resources provide further details: